Use this guide to connect your Impact creator program to CreatorCommerce so synced creators, promo codes, discount data, and campaign context can be used in CreatorCommerce storefronts, destinations, onboarding flows, and reporting.

Before you start, decide which Impact campaigns should map into CreatorCommerce and make sure the creators you want to sync have clean code and contact data in Impact.

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What the Impact integration does

The Impact integration gives CreatorCommerce a source of truth for creator identity and affiliate program data. Once connected, CreatorCommerce can use Impact data to create or update creator records, sync affiliate and promo codes, preserve affiliate attribution, and make creator data available across storefronts, forms, onboarding flows, and reporting.

The creator data that usually matters most includes:

• first name
• last name
• email
• affiliate code
• promo or discount code
• discount type
• discount amount
• affiliate link
• campaign or program context
• social profile URLs

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Before you begin

Make sure you have:

• access to your Impact brand account
• permission to view API credentials in Impact
• at least one active creator in Impact with an assigned promo code
• a clear idea of which Impact campaigns should sync into CreatorCommerce
• a CreatorCommerce destination strategy, even if you start with one shared destination

If you want CreatorCommerce to route different creator groups to different experiences, clean campaign naming in Impact is important. The recommended naming convention is covered below.

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Step 1: Get your Impact API credentials

CreatorCommerce connects to Impact using your Account SID and Auth Token.

In Impact:

1. Open your user profile.
2. Go to Settings → API.
3. Copy your Account SID.
4. Copy your Auth Token.

Keep both values somewhere secure. You will paste them into CreatorCommerce in the next step.

If your team calls this an API key, the CreatorCommerce setup still needs the same two Impact values: Account SID and Auth Token.

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Step 2: Add Impact to CreatorCommerce

In CreatorCommerce:

1. Go to Settings → Integrations.
2. Find Impact and click Setup.
3. Paste your Account SID into the Impact account field.
4. Paste your Auth Token into the API credential field.
5. Click Save.

Once saved, CreatorCommerce can authenticate against your Impact account.

If your workspace has a Test connection or Sync now action, run it after saving. If you do not see either action, CreatorCommerce support can trigger the initial sync for you.

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Step 3: Organize the Impact campaigns CreatorCommerce should use

CreatorCommerce needs one primary Impact campaign or program per creator so it can decide how that creator should be grouped and routed inside CreatorCommerce.

The easiest setup

If a creator belongs to only one relevant Impact campaign, that creator is easy to sync and segment.

Recommended naming convention

If you use multiple Impact campaigns, prefix the campaigns you want CreatorCommerce to treat as co-branded programs with CC // .

Examples:

• CC // Ambassadors
• CC // Holiday Gift Guide
• CC // Practitioner Program

This makes it easier for CreatorCommerce to choose the right campaign context for each creator.

How CreatorCommerce chooses the primary Impact campaign

CreatorCommerce uses this priority order:

1. If the creator is only in one campaign, that campaign is used.
2. If the creator is in multiple campaigns and only one contains CC // , CreatorCommerce uses that one.
3. If the creator is in multiple campaigns and more than one contains CC // , CreatorCommerce uses the most recent matching campaign.
4. If the creator is in multiple campaigns and none contain CC // , CreatorCommerce uses the most recent campaign.

If you want deterministic results, use the CC // prefix on the campaign you want CreatorCommerce to treat as the creator’s primary co-branded program.

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Step 4: Confirm each creator has the data CreatorCommerce needs

For each creator you want to use in CreatorCommerce, confirm that Impact has:

• a valid first and last name
• an email address
• an assigned promo code or affiliate code
• a discount configuration, if you use one
• an affiliate link or unique URL, if your implementation uses link sync
• the campaign or program assignment you want CreatorCommerce to read
• any social properties you want to preserve, such as Instagram, TikTok, YouTube, or website links

Promo codes and discount data

CreatorCommerce can use Impact promo code data to populate the visible storefront code, the creator’s affiliate code, discount type, and discount amount.

If a creator is missing a code or discount inside CreatorCommerce, first check whether the code is assigned to that creator in Impact.

Affiliate links

Your Impact implementation may provide affiliate links to CreatorCommerce through Impact unique URLs or through your existing Impact tracking-link setup.

If your team is unsure which link source your implementation uses, ask CreatorCommerce support before launch. The most important outcome is that shoppers enter the storefront through the CreatorCommerce redirect flow.

Make sure the affiliate links used for CreatorCommerce route to /apps/cc-storefront/redirect. This sends traffic safely to your homepage for creators without active pages and routes traffic to CreatorCommerce pages when they exist.

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Step 5: Run the initial sync

After your credentials are saved and your campaigns are cleaned up:

1. Go to the Shopify Flow app.
2. Upload the CC // Impact Sync Shopify Flow template.
3. Set the sync cadence to the schedule you prefer.

After the sync completes, review a few creators in CreatorCommerce and confirm that you can see:

• creator name
• email
• affiliate code
• promo code
• discount type and amount
• synced campaign or program context
• affiliate link

If something looks wrong, fix the underlying creator or campaign data in Impact first, then re-run the sync.

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Step 6: Review synced creators in CreatorCommerce

In CreatorCommerce:

1. Go to Creators or Collabs.
2. Open a few synced creators.
3. Confirm each creator has the correct identity, affiliate code, discount, campaign context, and affiliate link.

CreatorCommerce uses the synced program context to help determine how creators should be grouped in your CreatorCommerce data model.

In practical terms, tiers define the creator relationship level, and destinations define where that creator’s shoppers land.

You do not need a separate destination for every creator. Most brands start with one shared destination and split destinations only when creator groups need different layouts or experiences.

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Step 7: Assign tiers to destinations

Destinations control where shoppers land after clicking an affiliate link.

Once your Impact creators are synced:

1. Go to Campaigns or Destinations in CreatorCommerce.
2. Open the destination you want to use.
3. Select the tiers that should route to that destination.
4. Click Save.

Common examples:

• Route all ambassador-style creators to one shared creator landing page.
• Route VIP or hero creators to a higher-touch destination with a different template.
• Route a seasonal CC // Holiday group to a destination that uses a campaign-specific page template.

A creator must be assigned to a valid destination before CreatorCommerce treats them as active for storefront routing, invite and onboarding links, and affiliate-link testing.

If a creator syncs successfully but their traffic falls back to the homepage, the most common cause is that the creator is not yet in a valid destination.

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Step 8: Connect forms and onboarding flows

Once creators are syncing cleanly, decide what those creators should do inside CreatorCommerce.

Common next steps include:

• assigning an onboarding flow
• collecting richer creator profile data
• collecting UGC or product feedback
• letting creators choose products for their storefront
• segmenting creators into different forms based on tier or program

If you use forms:

1. Go to Forms in CreatorCommerce.
2. Choose the onboarding, custom, collection, or product forms you want to use.
3. Attach those flows to the creator experience you want to run for the synced creator group.

This is where the Impact campaign cleanup pays off. If your creators are syncing into the right CreatorCommerce tiers, it becomes easier to decide which groups should receive which onboarding and content-collection workflows.

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Step 9: Make sure affiliate traffic routes through CreatorCommerce

For CreatorCommerce to preserve creator context and send shoppers to the right co-branded destination, affiliate traffic should pass through:

/apps/cc-storefront/redirect

Your full redirect path will usually look like:

https://your-store.myshopify.com/apps/cc-storefront/redirect

This redirect does three jobs:

1. It preserves the original affiliate platform tracking parameters.
2. It resolves the creator and destination in CreatorCommerce.
3. It sends the shopper to the right co-branded experience.

If your Impact implementation uses creator links that you manage directly, make sure those links ultimately route through the CreatorCommerce redirect flow.

If your team is not sure where that redirect should be configured in Impact, ask CreatorCommerce support to confirm the exact link pattern for your implementation before launch.

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Step 10: Test the end-to-end experience

Before you roll this out widely, test a few real creators.

1. Open a synced creator in CreatorCommerce.
2. Click the creator’s affiliate link.
3. Confirm the link routes through /apps/cc-storefront/redirect.
4. Confirm the shopper lands on the expected destination.
5. Confirm the creator’s code and discount are visible where expected.
6. Confirm the creator’s name and storefront context are rendering correctly.
7. Add a product to cart and verify the creator context persists.

If the Impact links are not fully configured yet, you can manually preview a creator page with:

/pages/creator/{{handle}}?cc={{handle}}

Use the creator handle shown in CreatorCommerce. This is a preview-only fallback. Production affiliate links should still route through /apps/cc-storefront/redirect.

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Best practices

Use CC // for Impact campaigns CreatorCommerce should prioritize

This is the simplest way to avoid ambiguous multi-campaign syncing.

Start with one shared destination

Most brands do not need multiple destinations on day one. Start with one strong default experience, then split destinations only when different creator groups need different layouts or messaging.

Keep codes and campaign membership clean in Impact

The most common sync issues come from creators sitting in the wrong campaigns, creators sitting in too many campaigns, missing promo-code assignments, or incomplete contact records.

Test with real links

Manual page previews are helpful, but they do not replace the real affiliate-link flow. Always test the actual link path before launch.

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Troubleshooting

I do not see Impact in CreatorCommerce

Your account may not have the Impact implementation enabled yet. Email help@creatorcommerce.shop.

A creator synced, but their storefront link goes to the homepage

Check that the creator is in a valid destination and that the affiliate link routes through /apps/cc-storefront/redirect.

The wrong campaign is showing up in CreatorCommerce

Check whether the creator belongs to multiple Impact campaigns. If so, add CC // to the campaign CreatorCommerce should prioritize, remove creators from outdated campaigns if they should no longer be used, and re-run the sync.

The promo code or discount is missing

Check whether the promo code is assigned to the creator in Impact.

The creator has a code but no affiliate link

Your implementation may not be reading links from the same Impact source as codes. Confirm whether your CreatorCommerce setup is using Impact unique URLs or your existing tracking-link workflow. If you are not sure, contact support.

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You’re all set

Once these steps are complete, your Impact implementation should be ready to support CreatorCommerce storefront routing and creator operations. You should have Impact credentials connected, campaign naming cleaned up, creators synced into CreatorCommerce, tiers assigned to destinations, forms attached where needed, and affiliate traffic routing through the CreatorCommerce redirect.

If you want help validating your first few creators or checking campaign structure before launch, email help@creatorcommerce.shop.